Accessibility Statement — Commercial Waste Merton

Our organisation is committed to making Commercial Waste Merton information and services accessible to everyone. We aim to meet the accessibility needs of people with a wide range of requirements, and we follow WCAG 2.1 AA compliance as our baseline. This statement explains the measures we take, the features available for users across the Merton commercial waste area, and how we plan to improve accessibility over time.

We provide support for assistive technologies and design patterns that improve usability across our commercial waste services in Merton. Our site and materials are tested with modern screen readers and other accessibility tools. Key priorities include clear structure, readable text, sufficient contrast, and predictable navigation for people relying on speech output or magnification.

To help users in the Merton commercial waste sector access content easily, we implement specific features and considerations:

• Screen-reader support—semantic HTML, ARIA roles where appropriate, and proper heading hierarchy to enable efficient navigation.
• Keyboard navigation—all interactive controls are reachable and operable using keyboard-only input, including skip links and logical tab order.
• Accessible forms and labels—form fields include labels, instructions, and error messages that are announced by assistive technologies.

We recognise that users accessing services related to commercial waste in Merton depend on consistent keyboard access. Our interactive components, menus, and dynamic content are tested to ensure they are fully operable without a mouse. Where there are complex interactions, we provide clear instructions and focus management so users know where they are on the page.

Accessibility testing is part of our development and content review cycles. We use automated checks and manual testing with screen readers and keyboard-only navigation. We also run checks for colour contrast and font sizing to support readability and low-vision use cases. Our team documents each release with accessibility notes when changes impact navigation or content structure.

While we strive for full conformance to WCAG 2.1 AA, there may be content or third-party tools related to Commercial Waste Merton that do not yet meet the standard. Where full compliance is not possible, we provide alternative ways to access the same information and work with vendors or teams to address gaps. These exceptions are identified, prioritised, and scheduled for remediation.

We maintain accessibility features that benefit a wide audience: captions and transcripts for multimedia where used, logical heading structures, clear link text, and consistent navigation. These features aim to support both residents and businesses engaging with commercial waste services across Merton.

Compatibility: our content is tested across major browsers, mobile platforms, and common assistive technologies to ensure reliable access. We provide guidance for users on how to customise display settings like text size and contrast, and we monitor known issues so that recurring problems are addressed in updates.

If you experience any accessibility barriers while using our commercial waste resources in the Merton area, please let us know so we can help. You can submit an accessibility request through the contact channels provided on this site or via the customer support options published for our services. To raise an accessibility request, describe the content or feature that caused difficulty and the assistive technology or device you were using. We will respond and provide alternatives or a timeline for resolution.